Nothing falls through the cracks
Every request gets an owner, a due time, and a visible status. Unassigned work surfaces before it ages.
- An owner on every ticket
- Due times with reminders
- Unassigned view up front
Support desk for growing teams
The calmer way to handleevery support request
Caly turns scattered emails, chats, and forms into one clear queue, so nothing slips and every customer knows where they stand.
Free for up to 3 agents. No card required.
4.8 out of 5 average satisfaction across 600 support teams
Shared queue
12 open · 3 unassigned
Widget stops loading after login
NewUrgentChat4mRefund not showing on my statement
OpenHighEmailRK12mCan I move three seats to annual?
WaitingNormalFormDA1hAPI returns 429 on bulk import
OpenHighAPITB2hInvoice address needs updating
SolvedLowEmailAM3h
Supporting teams at companies of every size
- Northwind
- Lumen Labs
- Fernway
- Brightpad
- Copperline
- Vestra
Placeholder names — swap in your own customers from the dashboard.
Getting started
Getting started takesan afternoon
No migration project and no consultants. Three settings and your queue is live.
Connect your channels
Point your support address, chat widget, and forms at Caly. Every message lands in one queue.
Set your routing rules
Billing questions go to finance, bug reports go to engineering. Rules do the sorting so your team doesn't.
Choose how you reply
Answer from the shared inbox, reuse a saved reply, or run a macro that closes the loop in one click.
The queue
One queue your wholeteam can trust
Caly keeps ownership, status, and history in one place, so triage stops depending on who remembers what.
Customers always know where they stand
Each ticket carries a shareable status link, so people stop writing in to ask for an update.
- Shareable status link
- Automatic progress updates
- Reply by email or by link
Your agents keep their flow
Keyboard-first triage, saved views, and bulk actions, built for people who work a queue all day.
- Keyboard shortcuts everywhere
- Saved views per person
- Bulk assign and close
Automatic triage cuts the wait
Caly reads intent and priority, tags the ticket, and routes it before anyone opens it.
- Intent and priority detection
- Tagging on arrival
- Every decision overridable
In the box
…and plenty more
SLA timers
See what is about to breach
Saved replies
Answer common questions once
Satisfaction ratings
A one-tap score on every resolution
Privacy first
Your data stays yours, exportable any time
40+ languages
Reply in your customer's language
Embeddable widget
Drop the help form on any page
Every tool you use
Sync tickets with the rest of your stack
Custom fields
Track what your workflow actually needs
Don't take our word for it
We moved off a shared mailbox and our first-response time went from two days to under an hour. The queue finally feels calm.
Connections
Fits the stack you already run
Two-way sync with the tools your team lives in: chat, code, billing, and analytics.
Chat
Turn a live conversation into a ticket without losing the thread.
Code hosting
Link a bug report to the issue that fixes it.
Billing
See plan, invoices, and payment status beside the ticket.
Analytics
Send resolution and satisfaction data to your warehouse.
CRM
Match every request to the account behind it.
Alerting
Raise an incident when the same issue arrives twice.
Docs
Suggest the help article that answers the question.
Storage
Keep large attachments where your team already files them.
Why support teams stay
Notes from the leads, agents, and founders who spend their day in the queue.
Setup took an afternoon, and the routing rules replaced a spreadsheet we had maintained for years.
Automatic triage puts the right ticket in front of the right person. Our backlog stopped growing.
The reports answer the question my exec team actually asks: what is slow, and why.
Escalations arrive with the context attached, so I stop playing detective before I can debug.
Two of us cover support for thousands of customers. Caly is the reason that is possible.
Customers check the status link instead of emailing to ask for news. That alone saves hours a week.
Answers
Frequently askedquestions
What teams ask before they move their first channel over.
Most teams are live in an afternoon: forward your support address, paste the widget snippet on your site, and import your contacts. Nothing has to be rebuilt.
Yes. Forward it to Caly or connect the mailbox directly. Replies still go out from your own address.
Yes. Internal desks use the same queue model, with separate views so employee requests never mix with customer ones.
It reads the message content and the customer's history, then suggests a priority and a tag. Your own rules always win, and every decision is visible and can be changed.
You can export every ticket, contact, and attachment at any time in a readable format. There is no lock-in and no exit fee.
Yes, free for up to three agents with no card required. Paid plans add automation, reporting, and audit controls.
Get started
Give your queue a calmer home
Start free today and bring your first channel over in minutes.
Free for up to 3 agents. No card required.